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This page covers every money operation tied to your firejl account — how to add funds, how to request a withdrawal back to your wallet, and what the account verification step involves. The local payment rails you will find here are GCash, Maya and GrabPay; each one is linked directly inside the cashier section of your account after login.
Account verification is the step that connects your firejl account to a confirmed identity, which protects your balance if you ever need to recover access or dispute a transaction. We ask for it before your first withdrawal so there is no delay at that point. The documents we accept are a government-issued Philippine ID, a clear photo of the front and back, and a selfie taken at the time of submission.
Upload a clear photo of a valid Philippine government-issued ID — front and back. The name, birthdate and ID number must be fully readable. Blurred or cropped images will be returned for resubmission.
Take a selfie at the moment of submission. We compare it to the ID photo to confirm the account holder is the person submitting. Pre-taken photos saved in your camera roll are not accepted for this step.
The name on your ID must exactly match the name you registered with. If there is a discrepancy — even a missing middle initial — update your account profile before uploading, or the review will be held.
After submission, open your account dashboard and look under the verification tab. The current status — pending, approved or flagged — is shown there. We do not send separate email updates for every step.
The cashier section of your firejl account lists the payment methods active for your region. GCash, Maya and GrabPay are the primary e-wallet options shown there for Philippines accounts. Each method has its own minimum and maximum amount fields displayed at the point of selection — read those before entering an amount. If a method is not showing in your cashier, it may not be available in your registered region or your account may need verification first.
Link your GCash number in the cashier and follow the redirect to authorize the transfer. The amount shown in the confirmation matches what your firejl balance will reflect. GCash is the most commonly used rail on the platform.
Maya transfers go through the same cashier flow — select Maya, enter the amount within the displayed range and confirm inside your Maya app. Your firejl balance updates once the transfer is confirmed on the Maya side.
GrabPay is available as a deposit option where supported by your account region. Select it in the cashier, enter your GrabPay-linked number and authorize from the GrabPay app. Check the cashier screen for the current minimum amount.
Adding funds starts inside your account, not from an external app. Log in first, then navigate to the cashier section — it sits in the main account menu and is labeled clearly. From there, you pick your preferred e-wallet, enter the amount you want to move, and follow the authorization step in your wallet app. The deposit reflects in your firejl balance once your wallet confirms the outgoing transfer on its end.
Sign in to your firejl account and open the cashier from the main account menu. The cashier lists the payment methods available to your account. If the cashier does not load, check that your account verification status is marked approved.
Select your preferred e-wallet from the cashier list. Each option shows the current deposit range for your account. Pick the one linked to the wallet you want to use and proceed to the amount entry field.
Type the amount within the range shown. Double-check the figure before confirming — once sent to the wallet authorization screen, the amount is fixed. Authorize the transfer inside your GCash, Maya or GrabPay app when prompted.
Your firejl balance updates once the wallet provider confirms the transfer. Save the transaction reference from your wallet app in case you need to follow up. The deposit will also appear in your firejl account transaction history.
Requesting a withdrawal takes a few steps inside your account, and the most important one happens before you even open the withdrawal form: confirm that your account verification is approved. Without an approved verification status, withdrawal requests are held at the review stage and cannot proceed. Once that is clear, open the cashier and select the withdrawal tab — it is separate from the deposit tab and shows the e-wallets currently available for payouts.
Check your verification tab before submitting a withdrawal. If the status shows pending or flagged, resolve that first. An unverified account cannot complete the payout review step, and the request will sit in queue until it is cleared.
In the cashier section, switch to the withdrawal tab. Choose the e-wallet you want to receive the funds — GCash, Maya or GrabPay. The wallet must be registered under your verified account name; mismatches cause the request to be held.
Type the withdrawal amount within the range displayed. Confirm the wallet number shown on screen is correct, then submit. The request moves to the review queue immediately. You will see it listed as pending in your transaction history.
The current status of your withdrawal request — pending, approved or completed — is shown in your account dashboard after login. Do not submit a duplicate request while the original is still pending, as this complicates the review.
Every deposit and withdrawal generates two records: one in your firejl account transaction history and one in your e-wallet app. Matching these is the fastest way to confirm a transaction completed correctly or to identify exactly where a delay occurred. The reference number your wallet generates at authorization is the link between the two records. Keep it until the transaction shows as completed on both sides.
Your GCash, Maya or GrabPay app generates a reference number when you authorize a transfer. This number is the unique ID that links your wallet record to your firejl transaction log. Write it down or screenshot it before closing the app.
Your firejl account transaction history uses three status labels: pending, completed and failed. Pending means the review or wallet confirmation is still in progress. Completed means both sides have settled. Failed means the transfer did not go through and your balance was not changed.
Open your firejl account dashboard, go to the transaction history tab and filter by deposit or withdrawal. Each entry shows the method used, the amount and the current status. This is the first place to check before contacting support about a specific transaction.
For any transaction you plan to follow up on, keep the wallet app screenshot showing the reference number and amount, and the date and time of submission. These details let the support team locate the transaction quickly without back-and-forth.
Security around your account and funds runs at several layers. The domain you are on — firejl — is the only address we operate from; any other URL claiming to be firejl is not us. Account access requires login credentials, and identity verification ties your payout destination to a confirmed name, which prevents a balance from being withdrawn to an unrelated wallet.
firejl is the only domain we own and operate. Before entering your login credentials or cashier details, confirm the address bar shows firejl exactly. Phishing pages mimic the look of real sites but cannot replicate the correct domain.
We require a verified identity before processing any withdrawal. This step confirms the account holder and the wallet owner are the same person, which blocks unauthorized payout attempts. Your verification documents are reviewed and stored securely.
The e-wallet you use for withdrawals — GCash, Maya or GrabPay — must be registered under the same name as your firejl account. We will not send a withdrawal to a wallet where the registered name does not match the account identity.
If a transaction is delayed or you have a security concern, contact support through the help channel shown inside your account after login. This is the only channel our team monitors. Do not share account details through external messaging apps or unofficial social media pages.
The questions below come up regularly around deposits, withdrawals and verification. If your situation is not covered here, the support channel inside your account is the right place to raise it — include your transaction reference number for a faster response.
GCash, Maya and GrabPay are the e-wallets available in the firejl cashier for eligible Philippines accounts. The cashier screen shows which options are active for your account at the time you log in. Availability depends on local law and your registered region.
Your firejl balance updates once your wallet provider confirms the transfer on their side. Open your GCash, Maya or GrabPay transaction history and check whether the outgoing transfer is listed as completed. If it is, note the reference number and contact support.
We need a valid Philippine government-issued ID — front and back — plus a selfie taken at the time of submission. The name on the ID must match your registered account name exactly. Submit these through the verification tab in your account dashboard.
No. The wallet you withdraw to must be registered under the same name as your firejl account. Withdrawals to a wallet owned by a different person are not permitted and will be held at the review stage until the correct wallet is provided.
First, check your account dashboard to confirm the request status. If it still shows pending, do not submit a second request. Contact support through the help channel in your account and include the transaction reference number from your original withdrawal submission.
The minimum withdrawal amount is displayed in the cashier at the time you open the withdrawal tab. We do not publish a fixed figure outside the cashier because it can vary by account and region. Check the on-screen fields before entering your amount.