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This policy explains exactly what personal data firejl collects when you browse the catalog, open an account, or complete a transaction using GCash or GrabPay — and what controls you hold over that data. Availability of our platform depends on local law and eligible regions in the Philippines.
When you create an account on firejl, we collect the details you enter during registration — name, contact address, date of birth — alongside the payment method you choose. Where you use GCash or GrabPay, we receive a transaction reference and wallet identifier sufficient to process your deposit or withdrawal; we do not store your full e-wallet PIN or password. We also collect usage data automatically: the pages you open in the catalog, the game categories you browse, and the device type you access the site from. This data helps us show you the game rooms and categories relevant to your account activity. Session logs are retained for a defined period consistent with our operational and legal obligations; you can request details of that retention period through our support channel. We do not sell your personal data to third parties. Where we engage a data processor — for example, a payment gateway that routes your GCash deposit — that processor operates under a contract that restricts how they may use your information. Any use of your data beyond what this policy describes requires your separate, explicit consent. Access to your account dashboard shows the wallet and transaction entries we hold against your profile.
Not every part of your experience falls under the same policy scope. Understanding the boundaries helps you know which questions to bring to us directly and which involve a third-party service provider you should contact separately.
This policy fully covers the personal data you submit when creating or updating your firejl account — including your login credentials, contact details and any identity verification documents we request. These records are held and managed by us.
When you move funds via GCash or GrabPay, the transaction reference is captured in your account wallet history and covered here. The e-wallet provider's own data practices are governed by their separate policy, which we do not control.
Catalog pages, game category listings and studio content pages you browse on firejl are subject to this policy. Cookies placed by our platform to remember your category preferences fall within scope and are described in the trust section below.
Links or embedded content from outside firejl — including payment gateways, game content frames from studios like Pragmatic Play or PG Soft, and any external support tools — operate under their own privacy terms. We are not responsible for those practices.
You hold several practical rights over the personal information firejl keeps on your account. Exercising any of them starts with your account dashboard, which displays the profile details and wallet records we hold. If you spot an error — a misspelled name, an outdated contact number, a wallet entry that does not match your GCash or GrabPay transaction — you can raise a correction request directly through our support channel. We will respond within the timeframe visible in the support contact section of this page. If you decide to close your account, submit the request through support and ask specifically what data is deleted versus what we are obligated to retain for legal and financial record-keeping. Where data processing relies on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing that took place before it. For any question that is not resolved through your account dashboard or our support team, this policy names the escalation path below.
Log in and open your account dashboard. The profile section lists the registration details we hold, and the wallet section shows each GCash or GrabPay transaction reference. This is the fastest path to checking what we have on file.
If any detail in your profile is wrong, contact our support team with the correction. Include your registered contact address so we can match the request to your account. We do not accept correction requests from unverified contacts.
Questions about retention periods, specific data categories or how a particular processing activity works should be sent to the data contact address listed in our support section. Describe the specific data point or activity you are asking about for a faster response.
Closure requests are handled by our support team. When you request closure, ask for a written summary of what is deleted and what is retained — we will provide that summary as part of the closure process.
If your question about personal data, account records or a GCash or GrabPay transaction entry is not answered by your account dashboard, use one of the contact paths below. Each route is handled by the same team; choose whichever fits your situation.
Send your data request or policy question to our support email. Include your registered account contact address and describe the specific data point or action you need. We aim to acknowledge within one business day.
Open the chat widget from any page on firejl when you are logged in. Live chat is the fastest path for a quick clarification about what your account dashboard is showing or to start a correction request.
Your account dashboard is the first place to check before contacting support. The profile and wallet sections show the data we hold in real time. Many data questions are answered there without needing to contact us at all.
Account security and data handling are treated as operational responsibilities, not afterthoughts. The following four practices describe how firejl approaches data protection across your account lifecycle — from the moment you register to the point where records are either deleted or archived.
We use session cookies to remember your catalog state — the game category you were browsing, your logged-in status. You can manage cookie preferences from your browser settings at any time. Clearing cookies will reset your catalog session but does not affect stored account data.
Access to your account is protected by the credentials you set at registration. We do not store your GCash or GrabPay PIN. If you believe your account has been accessed without your consent, use the live chat or email support path immediately to flag the concern.
We keep account and transaction data for the period required by applicable operational and legal obligations. When that period expires, records are deleted or anonymised. You can ask our support team for the specific retention period that applies to your account type.
When this policy changes in a way that affects your rights, we will note the update on this page. The current version is always at firejl/privacy-policy/. Continued use of your account after a material change means you have read the updated terms.
The questions below are the ones we hear most often about how firejl handles personal data, account records and your rights under this policy. If your question is not here, the support contact paths above are the next step.
We collect the registration details you enter — name, contact address and date of birth — plus your chosen payment method identifier, such as the reference tied to your GCash or GrabPay account. We also log the pages and game categories you browse during each session.
No. When you transact through GCash or GrabPay, the payment gateway returns a transaction reference to us. We store that reference in your wallet history. Your PIN, full wallet credentials and account password stay with the e-wallet provider and are never transmitted to us.
Log in and open your account dashboard. The profile section shows your registration details and the wallet section lists each transaction reference. That is the most direct way to review what we hold. For a full data summary beyond the dashboard view, contact our support team by email.
Yes. Send a correction or deletion request to our support email with your registered contact address. We will update incorrect details and confirm deletion where the data is not subject to a legal retention requirement. We will tell you what is retained and why if a deletion cannot be completed in full.
Game studios supply content to the lobby; they do not receive your personal account data. Where a third-party processor handles a specific service — such as a payment gateway processing your GCash deposit — they receive only the data needed for that transaction and are bound by a data processing contract.
When we make a material change to this policy, we update the page at firejl/privacy-policy/ and note the revision. Check that page for the current version at any time. If you use your account after a material update, that is taken as acknowledgement that you have read the revised policy.